With the MyLevel3SM customer portal app, managing trouble tickets and Level 3SM Dynamic Capacity is as close as your phone.
Using the same convenient login you have for MyLevel3, you can access up-to-the-minute trouble ticket statuses when it counts. Customers with Level 3SM Enhanced Management can also view site status and utilization details. Level 3 Dynamic Capacity customers can instantly activate Dynamic Capacity on enabled circuits.
With only a few touches, you can:
• View trouble ticket details and notes
• Add a note to an active ticket
• Instantly activate Dynamic Capacity and view cost impact
• Review utilization over the past 24 hours for Enhanced Management and Dynamic Capacity circuits
• Check application usage data (managed IP VPN networks only)
• Access Enhanced Management and Dynamic Capacity circuit identifiers and addresses
• Initiate a call to Customer Support